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30.     Support Centre in Tally.ERP 9

Did you know that now you can interact directly with Tally Support Team or your preferred Tally Partners for all your Tally.ERP 9 related queries from within the product itself? This one stop solution lets you track your posted queries as reference as well.


What do you do to when you have doubts or queries related to Tally.ERP 9? You can look into the reference manual, dial Tally Customer Care, contact E-mail support, chat with Tally Support Team and contact your local Tally partner for help. However, Tally.ERP 9 has provided a new Support Centre where users can directly interact with Tally Support Team or Tally Partners of their choice from within the system.


The Support Centre in Tally.ERP 9 is a place where users with activated license can post any product related technical or functional queries. The Educational mode can also be used to view these queries. To address their queries or doubts, users have options to search for and choose preferred partners based on locations or names, or select Tally Support Team itself. Conveniently,  Support  Centre  saves  all  the  queries  posted  by  users  using  E-mail,  Chat, Telephone and Tally.ERP 9, plus the whole interaction chain for each query can be tracked as well. This makes sure that users have one place to get support, view the history of queries as reference in the future and the queries can be viewed by other employees in the same account as well.


Users can access Support Centre either from Tally.ERP 9 installed on local machine or from Tally.ERP 9 installed on any remote machine with internet connection.


To access Support Centre from local machine:


Go to ‘Company Info’ menu or Gateway of Tally > Press ‘Ctrl+H or click H:Support



Support Centre in Tally.ERP 9


The screen will show a list of queries and the current date queries will be in blue color.





Support Centre in Tally.ERP 9


Posting a New Issue or Query in Support Centre


To post a new issue or query in Support Centre, press ‘Alt+N or click N: New Issue’ to open ‘Post

Your Support Query screen.


Support Centre in Tally.ERP 9


Select a partner of your choice in ‘Send to’ to post the query





Support Centre in Tally.ERP 9


Note: You can select New Service Partner to search for a partner based on location or name. The ‘Service Partner is a partner from whom you have either purchased Tally.ERP 9 or have a service contract with.


Enter the title of your query in ‘Subject


Enter the query details in ‘Description’ > Press ‘Enter to save.


           Once you receive a response to your query, you can post a reply as follows: Select the responded query


Support Centre in Tally.ERP 9





Press ‘Alt+R or click R: Reply’ to open ‘Post Your Response’ screen


Enter your reply details in the ‘Description’ and press ‘Enter to send the reply. The reply mail will get listed in the Support Centre query list instantly.


Support Centre Screen has different options to show the query list. By default, the screen shows the list of queries with their respective date of posting, subject, the selected partner, mode of posting ( E-mail, telephone, direct etc.), and status of the query. Each query has a unique ID called Ticket number and the Ticket summary for the selected query is displayed on the right side of the screen.


You can choose different viewing options for the list of queries in Support Centre such as Condensed/Detailed view, view by groups (date, status, and site), thread view, zoom-out/zoom-in, Site Filter, Status Filter and Page Size.


Support Centre in Tally.ERP 9


To access Support Centre from remote location:


On Tally.ERP 9 installed on a remote machine, go to


‘Company Info’ menu or Gateway of Tally > Press ‘Ctrl+H or click H:Support Centre’ Press ‘Alt+L’ or click L: Login’





Support Centre in Tally.ERP 9


Enter Tally.NET User ID and password’


Support Centre in Tally.ERP 9



One Tally.NET user can be linked to multiple companies, so, if this is the case, you can select the right account to log-in into Support Centre as follows:

Press ‘Alt+S or click ‘S: Select Account


From the list of accounts displayed on the ‘User Accounts’ screen, select the required ‘User Account > Press ‘Enter to show the Support Centre for the selected account.


Support Centre in Tally.ERP 9


So, if you have any queries about Tally.ERP 9 or if you need to look at solutions to your previous queries, just remember help is right around the corner.


Tally.ERP 9 Reference Manual
Tally.ERP 9 Reference Manual LIBRARY
Installation of Tally.ERP9
Site Licensing of Tally.ERP9
Shortcut Keys in Tally.ERP9
Maintaining Company Data
Creating Masters
5a. Accounts Information [Creating Masters]
5b. Inventory Information [Creating Masters]
Voucher Entry
Reports in Tally.ERP9
Excise for Dealer
Excise for Manufacturer
Reports [ Excise for Manufacturer]
Excise for Importer
Service Tax in Tally.ERP9
Tax Collected at Source (TCS) in Tally.ERP9
Tax Deducted at Source (TDS) in Tally.ERP9
Value Added Tax (VAT) in Tally.ERP9
Central Sales Tax (CST) in Tally.ERP9
Tally.ERP 9 Help LIBRARY
Short Cut Keys Command in Tally.ERP9
Reorder Levels & Reorder Quantity
Price Lists in Tally.ERP 9
Point of Sale (POS) in Tally.ERP 9
Job Costing in Tally.ERP 9
Interest Calculations in Tally.ERP 9
Features (F11) of Tally.ERP 9
Configuratioin (F12) of Tally.ERP 9
Data Migration in Tally.ERP 9
Cost Categories and Cost Centers
Budgets in Tally.ERP 9
Advanced Inventory Features
Advanced Accounting Features
Self-Running Tutorial with Audio
F.A.Q. Knowledgebase in Tally.ERP 9
Sample Reports @ Tally.ERP 9
Tips on Tally.ERP 9
Our Portal : www.TallyERP9Book.Com www.IncomeTaxManagement.Com www.Tally9Book.com www.TallyERP9Help.Com
Disclaimer. :
Tally, Tally 9, Tally9, Tally.ERP, Tally.ERP 9, Tally.Server 9, Tally.NET & Power of Simplicity are either registered trademarks or trademarks of Tally Solutions Pvt. Ltd. in India and/or other countries. All other trademarks are properties of their respective owners.
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