The Support Centre in
Tally.ERP 9 is a place where users with activated license can post any product related technical or functional queries. The Educational mode can also be used to view these queries. To
address their queries or doubts, users have options to search for and
choose preferred partners based on locations or names, or select Tally Support Team itself. Conveniently, Support Centre saves all the queries posted by users using E-mail, Chat, Telephone and Tally.ERP 9, plus the whole interaction chain for each query can be tracked as well. This makes sure that users have one place to get support, view the history of queries as reference in the future and the queries can be viewed by other employees in the same account as well.
Users can access Support Centre either from Tally.ERP 9 installed on local machine or from Tally.ERP 9 installed on any remote machine with internet
To access Support Centre from local machine:
Go to ‘Company Info’ menu or ‘Gateway of Tally’ > Press ‘Ctrl+H’ or click ‘H:Support
The screen will show a list of queries and the current date queries will
be in blue color.
Posting a New Issue or Query in Support Centre
To post a new issue or query in Support Centre, press ‘Alt+N’ or click ‘N: New Issue’ to open ‘Post
Your Support Query’ screen.
Select a partner of your choice in ‘Send to’ to post the query
Note: You can select ‘New Service Partner’ to search for a partner based on location or name. The ‘Service Partner’ is
a partner from whom you have either purchased Tally.ERP 9 or have a
service contract with.
Enter the title of your query in ‘Subject’
Enter the query details in ‘Description’ > Press ‘Enter’ to save.
Once you receive a response to your query, you can post
a reply as follows: Select the responded query
Press ‘Alt+R’ or click ‘R: Reply’ to open ‘Post Your Response’ screen
Enter your reply details in the ‘Description’ and press ‘Enter’ to send the reply. The reply mail will get listed in the Support Centre query list instantly.
Support Centre Screen
has different options to show the query list. By default, the screen shows the list of queries with their respective date of posting, subject, the selected partner, mode of posting ( E-mail, telephone, direct etc.), and status of the query. Each query has a unique ID
called ‘Ticket number’ and the Ticket summary for the selected query is displayed on the right side of the screen.
You can choose different viewing options for the list of queries in Support Centre such as Condensed/Detailed view, view by groups (date, status, and site), thread view, zoom-out/zoom-in, Site Filter, Status Filter and Page Size.
To access Support Centre from remote location:
On Tally.ERP 9 installed on a remote machine, go to
‘Company Info’ menu or ‘Gateway of Tally’ > Press ‘Ctrl+H’ or click ‘H:Support Centre’ Press ‘Alt+L’ or click ‘L: Login’
Enter ‘Tally.NET User ID’ and ‘password’
One Tally.NET user
can be linked to multiple companies, so, if this is the case, you can select the right account to log-in into Support Centre as follows:
Press ‘Alt+S’ or
click ‘S: Select Account’
From the list of accounts displayed on the ‘User Accounts’ screen, select the required ‘User Account’ > Press ‘Enter’ to show the Support Centre for the selected account.
So, if you have any queries about Tally.ERP 9 or if you need to look at solutions to your previous queries, just remember help is right around the corner.