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Activate Multi Site Account of Tally.ERP 9

Multi-Site Account is possible only where there is an existing Site/ license. Various Sites belonging to an  entity are grouped together to form a Multi-Site Account.  This account is identified using an unique Account ID which is created using your valid E-Mail address. The location or the machine where Tally.ERP 9 is activated is called Siteand each site is given an unique identification by the user which is termed as Site ID.

Prior to activating the site license, it is essential to login as a user with  Administrative Rights or as an Administrator. After installing Tally.ERP 9 Silver or Gold edition on your computer you can now activate your a Multi-Site Account. In the activation form, you need to provide the License Serial Number and Activation Key, Site ID, and Email ID of the Account (Account ID) and Site Administrator.

To activate the Multi Site account, follow the steps shown:

In the Startup screen which appears on starting Tally,

  1. Select Activate

The Activate License form appears.

  1. Press F2 or click F2: Multi Site

The Activate Site License form appears as shown below:


  1. Enter the License Serial Number in the Serial Number field.

  2. Enter the Activation Key in the Activation Key field.

The license Serial Number and the Activation Key are printed on the Installation Guide for Tally.ERP 9.

  1. Enter the required Account ID in the Account ID field.

Use the existing Account ID to activate the new/ subsequent sites.

  1. Enter a unique name for the site to be activated in the Site ID field. The Site ID enables you to distinguish between locations where Tally.ERP 9 is activated.

  2. Enter your valid E-Mail address in the E-Mail ID of the Site Administrator field.

The Unlock Key, Password and account related information are mailed to Site Administrator's E-Mail ID.

  1. Ensure that you re-enter the same Email ID in Repeat (E-Mail ID of the Site Administrator) for the purpose of confirmation.

  2. Press Enter to activate a Multi-Site Account.

  3. Tally.ERP 9 searches for the availability of Internet Connectivity on your computer. On successfully finding the internet connection the system proceeds to activate the license online.

  4. On detecting any one of the issues/errors listed below while searching for an Internet connection on your computer, Tally.ERP 9 provides the user with the possible solution for the issue/error. The user needs to resolve the issue/error and proceed to activate the license using the online mode. In case the issue or error remain unresolved,  the user needs to activate the license using the offline method.

Issues/Errors detected while searching for the Internet Connection

  • Internet connectivity is not established/not working/unavailable.

  • Outbound connectivity is blocked

  • Invalid entry in the hosts file

  • Connection Time Out

  • Connection Refused

  • Network is disabled

  • Could not find the IP Address

  • Sending / Receiving failed

The step-by-step procedure to activate the license using the Online and Offline method is discussed in Online Activation and Offline Activation sections respectively.Tally.ERP 9 searches for the availability of Internet Connectivity on the users computer.

Online Activation

The screen to create a new Site appears as shown below:


Tally.ERP 9 displays the following message indicating the activation request has been processed.


  • The Tally_lck.lic file is generated and resides in the default Tally.ERP 9 folder

In order to get the license, the locked license file has to be unlocked by providing the License Key which is emailed to the Site Administrator's Email ID provided. To unlock the license file you can proceed to the section titled Common Procedure to Unlock License.

A mail is sent to the Account Administrator for confirmation of the additional Site. The procedure to confirm is conveyed in the mail.

Offline Activation

Tally.ERP 9 displays a Communication Error, System Error Code  along with the Reasons for Failure, Possible Solutions and What to do now? (Actions).


  1. Select Continue in Offline mode.

  2. A message indicating the Offline Activation Request file tally_req.lic has been Created Successfully! appears. The license request file titled tally_req.lic is generated and stored in the default Tally.ERP9 folder.

  3. Copy the tally_req.lic file onto a pen drive/CD and paste the file into the Tally.ERP9 folder on a computer that is connected to the Internet and Tally.ERP 9installed. Here Tally.ERP 9 could be running in Licensed or Educational mode.

In case Tally.ERP 9 is running in Licensed mode Go to Gateway of Tally > F12: Configure > Licensing > Send External Request

  1. Start Tally.ERP 9 on this computer.

The Startup screen appears as shown below:


  1. Select Send External Request and press Enter.


  1. Tally.ERP 9 displays a message Your Offline License Request file 'tally_req.lic' has been processed successfully.


Note: Along with request file, email will contain the Unlock key to be used for unlocking the License file.

  1. Start Tally.ERP 9.

  2. Proceed to section titled Procedure to Unlock License File

Common Procedure to Unlock License

It is essential to access your mail and retrieve the unlock key before proceeding to unlock the license file.

  • In the Startup screen, select Unlock License


The Unlock License screen appears.

  • Type the Unlock Key retrieved in unlock field or copy the unlock key from the email received and press Ctrl+Alt+V to paste the unlock key.


On successfully unlocking the license file, Tally.ERP 9 displays the following message


On starting Tally.ERP 9, the License Serial Number and Account ID are displayed under the Version and License  tab of the information panel respectively.


Note: In Tally.ERP 9, the License Activation request can be made from the server or the client machine based on the requirement.

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